Valid from 1/6/2018

Webstore

VERSATILE IDEA OY (business ID 2454349-9) sells products to adult private individuals, corporate clients, and associations in Finland, the EU, and the EEA. All prices include VAT. We reserve the right to change prices and delivery costs.

Contact us

E-mail:          This email address is being protected from spambots. You need JavaScript enabled to view it.
Telephone:   +358 40 525 0204
Address:      Hakaniemenranta 30 B 69, 00530 Helsinki, Finland

Orders

Orders are collected from the online shop selection by adding the products to the shopping basket. The order is confirmed by using the check-out functionality in the online shop to pay for the purchase. By confirming an order, you accept these terms and conditions, product pricing and shipping costs. An e-mail confirmation will be sent to the e-mail address provided at the time of confirming the order. The e-mail confirmation lists the products ordered, the price breakdown, and a VAT invoice.

All customer data is treated confidentially. Contact information taken at the time of order will not be used for any purposes other than ensuring order delivery, and/or to resolve any order problems. By registering for a webstore account, you can view your order history, as well as the current order and progress.

  • Items you have ordered will be delivered to the address specified in the order form.
  • If you are VAT registered, please ask for a quote.
  • The buyer must be at least 18 years old.

Payment

Bambora PayForm (Paybyway Oy, business-id FI24865594) is the payment facilitator of the online shop. Paybyway Oy is a payment facilitator authorized by the Financial Supervisory Authority of Finland. The payment process is conducted in the online service of Bambora. Bambora or Paybyway Oy is shown as the payment recipient in the bank account listing and on the invoice. Paying with Bambora is safe; all information is exchanged via secured connections.

The trade happens between the online customer and the online shop. The online shop is responsible for all obligations related to the trade.

Read more about Bambora: https://www.bambora.com

Payment methods

With Bambora PayForm you can pay your order by an internet banking account, a wallet, a payment card (credit/debit), an invoice or a partial payment. The following methods of payment are supported: Osuuspankki, Nordea, Danske Bank, Oma Säästöpankki, Säästöpankki, Aktia, Paikallisosuuspankit, S-Pankki, Handelsbanken, Ålandsbanken, MobilePay, Masterpass, Visa-, Visa Debit-, Visa Electron-, MasterCard- and Debit MasterCard payment cards.

MobilePay: You can pay with your MobilePay wallet if you have allowed online payments in the settings of the MobilePay application. Payment via MobilePay takes place directly from the payment card linked to MobilePay. If charging the payment from the linked card fails, MobilePay can not be used in the online shop.

Contact Bambora PayForm

Bambora PayForm, Paybyway Oy (business-id FI24865594)

E-mail:          This email address is being protected from spambots. You need JavaScript enabled to view it.
Telephone:   +358 29 300 5050 (workdays 9-16)
Address:      Laserkatu 6, 53850 Lappeenranta, Finland

Shipping

Your order's shipping cost is visible after selecting the shipping choice. We ship orders by standard letter post (default) or Registered post, which will allow you to track your order. Standard letter postage incurs a cost of €3. Orders of more than €50 are shipped free of postage and via standard letter post. Registered post incurs the current Registered price in addition to the standard letter post. Promotional products always cost €3 for shipping, regardless of the value of the order, and are shipped via standard letter post.

For international orders, we use Posti Registered Priority postage. The price is given at checkout.

If you want a different shipping method, please contact us before ordering.

The most common shipping time in Finland is two working days, depending on the shipping method chosen. Delivery to Nordic countries is 2-5 days and other European countries 3-6 days. Any variation is specified in the individual product description. We are not responsible for delays caused by the postal company, nor indirect damages caused during transit. We will notify customers by email of any abnormal delivery times.

Exchanges and Returns

You have the right to exchange or return the entire order or part of it within 14 days of receipt in accordance with the Finnish Consumer Protection Act. The Return Policy applies only if the item(s) is unused, in its original packaging, and remain marketable products.
When returning an order, it must clearly be accompanied with details of customer number/name and contact information, as well as the bank account details for where a refund/partial refund can be made to.

Return address:

Versatile Idea Oy
Hakaniemenranta 30 B 69
00530 Helsinki
Finland

Cancelling an order, defect liability, and reclamations

The customer has right to cancel an order before the order is dispatched. The cancellation must be done in writing by an e-mail to the customer support of the online shop.

The online shop is liable for defects in the sold products according to the applicable law. Please contact the customer support of the online shop immediately in a case of reclamation. The consumer has a right to file a dispute with the Consumer Disputes Board in cases of dispute between the online shop and the consumer.

If a product is lost or damaged in transit or is not as described at the time of your order, you need to report the fault to us and the delivery agent within 14 days to be entitled to the rights of our Exchange and Return Policy. If the package is damaged in the mail, you must make an immediate claim with the post office. We can only accept claims for missing or damaged orders when Registered post was chosen.